Post by messi23 on Mar 12, 2024 20:32:16 GMT 10
The Presidency of the Republic sanctioned this Tuesday Law which obliges all public bodies to periodically provide information on the average waiting time for assistance the maximum period and locations for complaints . The legislation also provides for the duties and duties of the public ombudsman's offices and establishes a limit of days extendable for an equal period for a final response to complaints complaints requests suggestions or compliments from citizens. The law was drafted with input from the Ministry of Transparency and Comptroller General of the Republic and provides for the participation protection and defense of the rights of users of public services.
It regulates article of the Constitution and aims to guarantee Germany Phone Number the means of periodic evaluation of public services among the population. Among the basic rights are equality in the treatment of users prohibiting any type of discrimination; service on a first-come first-served basis except in urgent cases and priorities guaranteed by law; and application of technological solutions to simplify processes and procedures among others. The legislation requires each body to prepare specific normative acts on the functioning of public ombudsman offices.
State institutions will also have to annually measure the user satisfaction index and the quality of service. The rules apply to direct and indirect public administration bodies and entities and cover the Three Powers in addition to entities that provide public services in a delegated manner. The Union the states the Federal District and municipalities with more than thousand inhabitants will have one year to adapt to the new law. For cities between and people the period is one and a half years; and for those under thousand two years.
It regulates article of the Constitution and aims to guarantee Germany Phone Number the means of periodic evaluation of public services among the population. Among the basic rights are equality in the treatment of users prohibiting any type of discrimination; service on a first-come first-served basis except in urgent cases and priorities guaranteed by law; and application of technological solutions to simplify processes and procedures among others. The legislation requires each body to prepare specific normative acts on the functioning of public ombudsman offices.
State institutions will also have to annually measure the user satisfaction index and the quality of service. The rules apply to direct and indirect public administration bodies and entities and cover the Three Powers in addition to entities that provide public services in a delegated manner. The Union the states the Federal District and municipalities with more than thousand inhabitants will have one year to adapt to the new law. For cities between and people the period is one and a half years; and for those under thousand two years.